These terms cover ordering with Hazel's Cake Lounge. By placing an order you agree to them. I keep everything personal and clear, so if anything is ever unsure, just ask me.
1. Orders and lead time
- Made to order: Every bake is made fresh for you, in the flavour, size and finish we agree on.
- Notice: Please allow at least 4 days' notice so each bake is fresh for your date. Larger or more detailed orders may need more time.
- Confirmation: An enquiry is not a confirmed order. Your order is confirmed once details are agreed and payment is received.
2. Payment
- Full payment upfront: Full payment is required to confirm and secure your order and your date.
- Securing your date: Dates are only held once payment has been received. Until then, the date remains open to others.
3. Cancellations and refunds
- Made-to-order cancellations: Because each bake is made especially for you and ingredients and time are committed for your date, a cancellation may carry a reasonable charge once work has started. I will explain any charge before it is applied.
- If something is wrong: If you are ever unhappy with your order, please contact me as soon as possible on the day so I can make it right personally.
- Your rights: Nothing in these terms limits rights that cannot legally be excluded, including your rights under applicable consumer-protection law.
4. Changes and cancellations
- Changes: I will always try to accommodate changes, but they are subject to availability and the time left before your date. Once baking has begun, changes may not be possible.
- Cancellations: Please contact me as soon as you need to cancel. I will confirm the position for your order clearly, including any reasonable cancellation charge that may apply because work or ingredients have already been committed.
5. Collection and delivery
- Collection: Orders can be collected at an agreed time and place.
- Delivery: Delivery is available within a local area for a fee, arranged in advance. Once an order has been collected or delivered and signed for, responsibility for it passes to you.
6. Looking after your cake
- Freshness: Cakes are best enjoyed on the day. I will share simple storage notes with your order where helpful.
- Handling: Tiered and decorated cakes need care when moving and storing. I am happy to advise.
7. Messaging and privacy
- How I send WhatsApp and email messages is set out in my Messaging Terms.
- How your information is handled is set out in my Privacy Policy.
8. Questions
- If anything here is unclear, please email me at hello@hazelscakelounge.co.za and I will gladly explain.